Quick answers to the questions we hear most. Can’t find what you need? Get in touch.
Delivery
How long does delivery take?
Abu Dhabi orders are typically delivered on the same day or the following business day. Orders to other Emirates usually arrive within 1–3 business days. GCC delivery times vary depending on the destination.
How much is delivery?
Delivery within the UAE is AED 25. GCC shipping fees are calculated based on the destination and your order, and are shown before you pay.
Do you ship outside the UAE?
Yes. Liift currently ships across the UAE and GCC countries.
How do I track my order?
You will receive shipping updates once your order has been processed and dispatched. You can also use the Track Your Order page with your order number and email address.
Sizing
How do I know my size?
Every product page has a “Size guide” link next to the size selector, and all charts are on our Size Guide page. Please review the chart before placing an order.
Can I choose different sizes for the pieces within a set?
At the moment our collections are sold as complete sets, so all pieces within a set come in the same size. For example, if you buy a Medium set, every piece will be Medium. Mixed sizing is something we are exploring for the future.
Returns & refunds
Do you offer exchanges?
No. Liift does not currently offer exchanges, so please check the size guide before you order.
Can I return my order?
Returns are only accepted for damaged or incorrect items. Contact us within 48 hours of receiving your order with clear photos and we will arrange a refund or replacement. See our Returns & Refunds policy.
Can I cancel my order?
Orders cannot be cancelled once payment has been completed and the order has entered processing, because preparation begins shortly after payment is confirmed.
Products & payment
Will sold-out colours return?
Most Liift colourways are released in limited quantities. Once sold out, the same colour may not return. Future releases may introduce new colours within the same collection.
Which payment methods do you accept?
We currently accept credit cards, debit cards and Apple Pay. The methods available for your order are shown at checkout.
How can I contact Liift?
Email contact@liift.ae, use our contact form, or message us on Instagram.