Last updated: 10 November 2026
At Liift we want shopping with us to be smooth, fair and transparent. As a growing UAE small business releasing limited collections, our policies are set out plainly below — please read them before you order.
Exchanges
Liift does not currently offer exchanges on purchased items. Please review the product description, sizing information and size guide carefully before completing your order. If you are unsure about a size, ask us first — we are happy to help.
Refunds
All sales are considered final. Refunds are accepted only if:
- you receive a damaged item; or
- you receive an incorrect item.
How to request a refund
- Contact us within 48 hours of receiving your order — email contact@liift.ae or use the contact form and choose “Damaged or incorrect item”.
- Include your order number and clear photos showing the issue.
- Once your request is approved, we will arrange for the item to be collected and a refund or replacement will be organised.
Refunds are not available for
- change of mind;
- incorrect size selection;
- orders that have already been processed or dispatched;
- shipping delays caused by third-party couriers.
Order cancellations
Orders cannot be cancelled once payment has been completed and the order has entered processing. Because we work with limited inventory, order preparation begins shortly after payment confirmation.
Limited colours
Liift collections are released in limited colourways. Once a colour is sold out it may not be restocked. A collection may return in future releases, often in new colours.
Nothing in this policy affects any rights you have under applicable UAE consumer protection law.
Still have a question? Contact us or read the Help & FAQ.